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Manual upload for Three Rivers — drop a CDR CSV here or click to select. Receptionists upload via their daily email link; this is just a fallback for you.
Agent Scorecards Auto-detected from CSV
Categorized data persists per branch (deduped)
Call Status Split
How many actually picked up
Talk Duration Distribution
Where conversations land
Hourly Dial Activity
Dials per hour with status split + talk time
| Hour | Dials | Answered | No Ans | Busy | Connects | Hot | Talk Time | Avg Talk | Connect Rate |
|---|---|---|---|---|---|---|---|---|---|
Agent Productivity 0 agents
Connect rate = talk >15s ÷ total dials
| Agent | Dials | Answered | Real Connects | Connect Rate | Talk Time | Avg Talk | Hot Leads | First → Last Dial | Longest Idle Gap |
|---|
🔥 Hot Leads 0 leads
Talk ≥ 1:30 = hot lead
| Time | Number | Agent | Talk Time | Heat | Recording |
|---|
System Abuse & Quality Flags 0 flags
Shenanigans detector
Dead Numbers 0
Dialled 3+ times, never answered — retire or switch to SMS/WhatsApp
| Number | Attempts | Total Ring Time | Last Attempt |
|---|
Repeat Dial Log 0
Same number dialled 2+ times this period
| Number | Attempts | Outcome | Closest Gap | Flag |
|---|